[VIDEO] Gainsight Sees B2B Being Changed by Customer Success

B2B business models are fundamentally being rearchitected in three ways:

  1. B2B businesses have a plethora of data on their customers
  2. They are leveraging analytics services to understand their customers
  3. B2B customer success in intertwined with their vendor’s success.
Nick Mehta

As a huge sports fan, Nick thinks of his job as being like that of a head coach. His role is to help bring the right people together on the team and put them in the best position to win for our customers, partners, employees and their families. He’s a big believer in the Golden Rule and we try to apply it as much as we can to bring more compassion to our interactions with others. And he talks way too fast and overuses the word awesome like it’s going out of style. Before coming to Gainsight, Nick was the CEO of awesome leading Software-as-a-Service E-Discovery provider LiveOffice through its acquisition by Symantec and prior to that was a Vice President at VERITAS Software and Symantec Corporation.