Culture

April 20, 2017
Why Customer Success teams should partner with their IT counterparts premium
Business, as with much of life, moves like a pendulum—from one extreme to the other. I remember the 1990s and early 2000s with the emergence of large corporate IT organizations. Nothing got done without IT being involved. CIOs were on the fast track to becoming some of the most important leaders in the company. Then […]
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Nick Mehta
April 16, 2017
The cost of making the wrong tech decision premium
If you’re a business leader, your job is all about making decisions. You constantly have to make choices—on people, on strategies, on priorities—let alone on what to eat for lunch. For me, remembering to even have lunch is a small victory! I remember reading that presidents and famous business leaders sometimes minimize the number of […]
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Nick Mehta
March 23, 2017
We need to talk about what I did in the server room premium
As most of you know, at Gainsight we strongly believe in radical transparency. That’s why we share everything—wins, losses, finances, board feedback, strategy, and more—with every Gainsight teammate at our all-hands huddle each week. I’ve also been doing Reddit-style AMAs both in person at our various offices as well as over video calls. All our […]
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Nick Mehta
December 9, 2016
Is A Company the Ship of Theseus? premium
My first big company job back in 2002 taught me a lot. I learned all about the nuances of the (at the time) 5,000-person business I had joined. I learned the people and the products. I learned how to get stuff done. And I witnessed echoes of the history of the company—stories about the previous […]
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Nick Mehta
June 13, 2016
Customer Success Is Spelled R-E-S-P-E-C-T premium
We spend a lot of time discussing strategies and sharing tactics on how to be great at Customer Success. Heck, we have a whole book, conference, blog site and online university on the topic. But if I had to come up with the most foundational element to create a culture of Customer Success, it’s actually […]
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Nick Mehta
June 6, 2016
Finding Meaning in Enterprise Software premium
Anyone that knows me well understands that I’m an odd duck. Follow my Twitter feed and you’ll read tweets about: Customer Success (or rather #customersuccess) SaaS learnings Company culture And Taylor Swift My Pittsburgh Steelers Zombie movies But most bizarrely: Gravitational waves Fermi’s Paradox The unreality of time Needless to say, I have a thirsty […]
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Nick Mehta
December 28, 2015
Rock Stars Need Not Apply premium
Rock stars are in demand. Take a look at the career pages of most tech companies and you’ll find recruiters looking for the next tech American Idol. A quick search on Indeed.com shows 2,433 “rock star” openings – and I’m guessing Daft Punk isn’t hiring. Look closer and you’ll find opportunities for Client Engagement Sopranos […]
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Nick Mehta
November 18, 2015
What Would Al Dunlap Do? premium
WWADD doesn’t have a catchy ring to it. But I sometimes think about Al Dunlap, the famous “hatchet man” CEO from the Leveraged Buyout era, and how he operated. “The most important person in any company is the shareholder.” – Al Dunlap While I’m a CEO that cares deeply about my team and about driving […]
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Nick Mehta
November 5, 2015
It’s (Not) Just A Job premium
I go to a lot of CEO events. I always find it interesting to hear what fellow companies are going through. Plus there are usually free drinks. Consistently over the years, I’ve heard this gripe time and time again from other CEOs: “Every now and then, it feels like some of my employees just aren’t […]
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Nick Mehta
October 27, 2015
Rejection and Humility premium
When you read the stories of the great entrepreneurs – Jobs, Musk, Edison, Ford and others, there is frequently a common theme.   These people got a lot of no’s.   Their hearts were broken many times before they were anointed as heroes. And while most of us may never ascend to those heights, anyone […]
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Nick Mehta
August 12, 2015
Scaling a SaaS Company in a Competitive Space: Gainsight CEO Nick Mehta premium
This post was first published as a series by Sramanamitra.com on December 18, 2013. See the original article here. Sramana: Nick, let’s start this story by getting your personal story. Where do you come from? What is the genesis of your entrepreneurial career? Nick Mehta: I was born in Massachusetts but spent most of my […]
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Nick Mehta
August 8, 2015
Silicon Valley Mythbusting: Rethinking The Concept of ‘A’ Players premium
If you work in Silicon Valley and read a lot of news related to the industry, chances are good that you’ll read a lot of questionable content that contains “sage advice.” These stories are generated and re-tweeted, often without question. I’d like to question the concept of the “A Player,” a common topic in and around […]
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Nick Mehta
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