Events

January 19, 2016
[Video] ROI OF CUSTOMER SUCCESS AND THE ROLE IT PLAYS IN ADVOCACYpremium
Nick mentions touchpoints where you are most likely to turn a customer into an advocate. A few include: 1. Support Ticket – After a support ticket has been positively solved 2. NPS Score – After receiving NPS scores 3. Onboarding – During or after a customer’s onboarding process 4. Contract Signing – After a contract has been signed […]
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Nick Mehta
December 17, 2015
[Video] B2B Big Data Challenges, Nick Mehta, Gainsight (Data Driven NYC / FirstMark Capitalpremium
  Nick Mehta, CEO at Gainsight, presented at FirstMark’s Data Driven NYC on December 14, 2015. Mehta discussed the challenges of using Big Data at B2B companies.
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Nick Mehta
November 12, 2015
How B2B Can Avoid the Fate of the Music Industrypremium
I’ve always been a crazy music fan (emphasis on crazy). When I’m at my desk at Gainsight (which these days is less often than my team would like) you could find me wired-in with Spotify. Although many can poke fun at my musical tastes, one thing is for sure, the ability to stream even the […]
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Nick Mehta
August 26, 2015
[Video] Nick Mehta | Turn your Revenue Funnel into an Hourglass: Driving Growth through Customer Successpremium
Customer Success, when done correctly, can be a major driver of growth. The fastest-growing subscription businesses have renewal rates far greater than 100%; they can grow multi-dimensionally (through new clients and through additional spend from existing clients). And the savviest vendors are using their Customer Success strategies in their sales process — by talking about […]
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August 25, 2015
[VIDEO] Keynote at Pulse Conference 2014premium
Nick Mehta’s pumped up kickoff of Pulse 2014, the largest Customer Success event in history.
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Nick Mehta
August 12, 2015
10 Things I Learned from the OpenView Ventures 2015 Customer Success Eventpremium
This post was first published on Gainsight.com, the most effective customer success solution worldwide.  See the original article here and learn more about how Gainsight can help your company succeed. As a die-hard Pittsburgh sports fan, I’ve learned to avoid the 617 area code Boston region in the months following their regular inevitable sports championship of one […]
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Nick Mehta
August 17, 2014
[VIDEO] 3 Things to Think About Customer Success Failurespremium
Three things to keep in mind: All customers are not equal; each one is unique and has their own needs. Make sure what you are doing is aligned with your customer’s value Automate processes for the small clients, use a more personal touch for your larger companies. Make sure you’re just in time, not just to […]
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Nick Mehta
November 17, 2013
[VIDEO] Nick Mehta Session at SaaStr Annual 2015premium
Nick Mehta contributed to a panel of SaaS CEO’s concerning issues around fundraising, managing and scaling a SaaS startup.
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Nick Mehta
September 16, 2013
[VIDEO] Nick Mehta Interview at Dreamforce 2013premium
You need to be thinking proactively about your individual customers and how you can act proactively. Customer success isn’t a technology, it is a movement. Part of that movement is people. Gainsight wants to help this movement grow and be successful.
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Nick Mehta
August 17, 2013
[VIDEO] Gainsight Sees B2B Being Changed by Customer Successpremium
B2B business models are fundamentally being rearchitected in three ways: B2B businesses have a plethora of data on their customers They are leveraging analytics services to understand their customers B2B customer success in intertwined with their vendor’s success.
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Nick Mehta
August 17, 2013
[VIDEO] Keynote at Pulse Conference 2013premium
Pulse Conference 2013 was a fundamental event for the customer success community. Combining leading minds in the customer success industry with the leading talent, it contended to further not only the intellectual foundations of customer success but also the success of the attendees.
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Nick Mehta
August 17, 2013
[VIDEO] Keynote at Pulse Conference 2015premium
The Pulse Conference is where the Customer Success community comes home every year to share best practices, network with their peers, and celebrate all things Customer Success. In May 2015, over 2000 faithful gathered in San Francisco’s historic Pier 48, for the largest gathering of Customer Success executives in the history of the industry.
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Nick Mehta
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