Leadership

Eight Trends from East Coast CCOspremium
Silicon Valley versus Wall Street. Warriors versus Cavs. Tupac versus Biggie. The West Coast versus East Coast rivalry has a long and storied history—and I’m definitely caught in the middle! I have deep roots on both coasts. As such, I was excited to lead our ‘CCO Connect’ forum back in my old college town of […]
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Nick Mehta
Why CEOs Should Take Ownership of Customer Successpremium
“Ownership” is one of the most overused terms in modern work; it shows up in the business buzzword dictionary right next to “synergy” and “taking things offline.” In a typical large company, you can find at least a dozen people that “own” hot initiatives like “the cloud” or “our artificial intelligence strategy.” Strangely, when things […]
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Nick Mehta
December 20, 2016
Customer Success at Your Company’s 2017 Sales Kickoffpremium
As you approach the end of your company’s year, if you’re like me, you’re probably juggling three things in parallel: Closing out your (hopefully big) Q4 Planning for next year Mixing in some holiday shopping and cheesy holiday music when you can Somewhere in there, most companies are also simultaneously planning their next year’s “sales […]
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Nick Mehta
June 6, 2016
Finding Meaning in Enterprise Softwarepremium
Anyone that knows me well understands that I’m an odd duck. Follow my Twitter feed and you’ll read tweets about: Customer Success (or rather #customersuccess) SaaS learnings Company culture And Taylor Swift My Pittsburgh Steelers Zombie movies But most bizarrely: Gravitational waves Fermi’s Paradox The unreality of time Needless to say, I have a thirsty […]
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Nick Mehta
May 31, 2016
‘Software, At Your Service’ CEO Interview Series: Should I Hire A Chief Of Staff?premium
This post was first published by Nakulmandan.com on April 27, 2016. See the original article here. In recent years, the number of chief of staff hires at early stage tech startups has gone up noticeably. While it may still not be a common hire, most CEOs I know who’ve worked with a chief of staff […]
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Nick Mehta
April 27, 2016
Nick Mehta’s Heisenberg Uncertainty Principle for Customer Successpremium
We’ve brought together an all-star lineup of customer experience thought leaders to provide insights at Opentalk 2016. Among them is Nick Mehta, Gainsight’s energetic, football-loving CEO. Talkdesk Senior Manager of Field Marketing, Leah Kahn, sat down with Nick to talk to him about everything… except customer experience and football. We thought we’d save the shoptalk […]
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Nick Mehta
April 21, 2016
10 Questions CEOs Should Ask Their CCOspremium
“Judge a man by his questions rather than his answers.” – Voltaire   If you’re a CEO, you know that your entire company is looking to you for answers. You probably spend a good part of your day responding to emails asking, “what should I do next?” Or, “what’s the plan here?” As important as […]
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Nick Mehta
Customers Can’t Always Get What They Wantpremium
While Mick Jagger would probably need a lot more drugs than he usually needs to get through a day working in a tech company, it turns out he had something very sagely to say about Customer Success — ” You can’t always get what you want.”  For many companies, Customer Success has evolved out of […]
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Nick Mehta
November 18, 2015
What Would Al Dunlap Do?premium
WWADD doesn’t have a catchy ring to it. But I sometimes think about Al Dunlap, the famous “hatchet man” CEO from the Leveraged Buyout era, and how he operated. “The most important person in any company is the shareholder.” – Al Dunlap While I’m a CEO that cares deeply about my team and about driving […]
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Nick Mehta
November 5, 2015
It’s (Not) Just A Jobpremium
I go to a lot of CEO events. I always find it interesting to hear what fellow companies are going through. Plus there are usually free drinks. Consistently over the years, I’ve heard this gripe time and time again from other CEOs: “Every now and then, it feels like some of my employees just aren’t […]
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Nick Mehta
August 12, 2015
Scaling a SaaS Company in a Competitive Space: Gainsight CEO Nick Mehtapremium
This post was first published as a series by Sramanamitra.com on December 18, 2013. See the original article here. Sramana: Nick, let’s start this story by getting your personal story. Where do you come from? What is the genesis of your entrepreneurial career? Nick Mehta: I was born in Massachusetts but spent most of my […]
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Nick Mehta
August 8, 2015
Silicon Valley Mythbusting: Rethinking The Concept of ‘A’ Playerspremium
If you work in Silicon Valley and read a lot of news related to the industry, chances are good that you’ll read a lot of questionable content that contains “sage advice.” These stories are generated and re-tweeted, often without question. I’d like to question the concept of the “A Player,” a common topic in and around […]
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Nick Mehta
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