[Video] ROI OF CUSTOMER SUCCESS AND THE ROLE IT PLAYS IN ADVOCACY
I presented at Influitive’s Advocamp 2016. Here is a synopsis of my presentation and a link to watch it!
Nick mentions touchpoints where you are most likely to turn a customer into an advocate. A few include:
1. Support Ticket – After a support ticket has been positively solved
2. NPS Score – After receiving NPS scores
3. Onboarding – During or after a customer’s onboarding process
4. Contract Signing – After a contract has been signed
Which of the above touchpoints is ideal for turning customers into advocates? What touchpoints are missing?